Hello Folks! Welcome to Simond Store.

Refund Policy

The following demonstrates Refund Policy of SILMIM LLC (hereinafter referred to as "Simond Store") applicable to all the users of the Website ("You", "Your", "User"/"Users").

We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances or beyond the limitation order is not shipped, the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc the refund is processed.

The order may be cancelled before shipment due to any of the following reasons:

  1. The specific product/model is out of Stock.
  2. Any other reason beyond the control of Simond Store.

The orders may be cancelled post shipment and delivery due to any of the following reasons:

  1. Established defect in the product which we are not able to either replace or repair.
  2. Correct product could not be delivered.
  1. Ensure that the product is in allowed return period.
  2. Cancellation and refund requests for products shall not be eligible under manufacturer warranty.
  3. The refund shall be processed only after the product is shipped back, received and verified by Simond Store.
  4. Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible.
  5. The return courier awb/tracking number not intimated to Simond Store customer support team is not eligible for refund
  6. The order returned must accompany all the accessories (including freebies) which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount.
  7. Any charges levied as tax and shipping and handling is not eligible for refund.

Note: Any Gift Voucher, Coupon or Promotion Discount circulated as promotional offer and shipping and handling charges levied on order will not be refunded in case of cancellation of the order.

Refund Process:
  1. Please connect with our customer care via email.
  2. The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange
  3. Ensure to collect the return address from Simond Store customer care.
  4. Pack the product properly and label the product with the order number, return address and your address.
  5. Follow the instructions of customer care carefully for packaging and returning the product using courier services.
  6. Ensure that the awb / tracking number is shared with Simond Store customer care.
  7. The order shall be considered for refund only if Simond Store receives the product in undamaged & original condition [there should be no scratches, no dents etc.]

Caution: Please ensure to pack the product properly & safely before handling it over to courier.


A refund can be refused if the following conditions are met.

  1. The product is completely broken and unusable or with scratches or incomplete.
  2. The product is returned beyond the required return date or you have not informed us about the concern during the return window period.
  3. The order returned does not accompany all the accessories (including freebies) which were serviced along with the order.
  4. Any other product which Simond Store deems fit from time to time.
Please Note:
  • On cancellation of an order, you are entitled to receive refund within 30 days from the date refund is initiated.
  • Simond Store is not liable to pay any penalty or compensation to the customer for cancellation of any order, for reason mentioned above & beyond.