ALL ORDERS ARE PROCESSED WITHIN 1 BUSINESS DAY (EXCLUDING WEEKENDS AND HOLIDAYS) AFTER RECEIVING YOUR ORDER CONFIRMATION EMAIL. YOU WILL RECEIVE ANOTHER NOTIFICATION WHEN YOUR ORDER HAS BEEN SHIPPED.
Please note, for your convenience, we offer shipping on Thanksgiving, Christmas, and New Year’s Day.
DOMESTIC SHIPPING RATES AND ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout. All Shipping charges are final and non-refundable.
IN-STORE PICKUP
You can skip the shipping fees with free local pickup at our North Carolina and California locations. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready along with instructions.
Please contact us via email/phone before coming to pick up the order. Please have your order confirmation email with you when you come.
The highlighted areas are eligible for in-store pickup.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at sales@simondstore.com. with your name and order number, and we will look into it for you.
INTERNATIONAL SHIPPING
We do not offer international shipping at this time
Shipping to P.O. boxes and APO/FPO addressesWe do not ship to PO box and APO/FPO addresses
If you have any further questions, please don't hesitate to contact us at sales@simondstore.com.